Live Streaming FAQ

ScaleEngine Live FAQ

Q: How do I send my stream? How do I get started?

A: It's simple and easy to connect your encoder or device camera to us. If you are a vMix customer, you simply log in to your ScaleEngine account from vMix, and you get your stream set up for you. If you use FMLE, OBS, Wirecast, Teradeks, or ffmpeg, use the connection urls we provide on your stream page. Once you're connected, you will see a green button, or red button if you are recording, and if we are transcoding for you, you will see the frame size of your stream.

Q: How do I pull in a camera or stream URL?

A: Use our streamfetch system to bring external cameras, or any RTMP or HLS source into your account. We can also capture your camera from your device or computer.

Q: I am sending a stream successfully. How do I show this to my audience?

A: Every stream has its own page where we provide a player embed code or short url that you can use. Paste that into your feed, or to the website page where you want to show the stream.

Q: I want to show people a recording of my stream.

A: With our Recording system, live streams are saved on the server: stream live, have it recorded, and play as VOD shortly after. Recordings are fully downloadable if you want this, or can simply be viewed on demand.

Q: How do I see my VOD files?

A: Once your content has been uploaded and indexed, you will see it all in the File Browser, which shows you the encoding, duration and aspect ratio of each video, and any other details. It's very simple and easy to use. Expand any file to see its metadata, or manage it.

Q: Can we push our streams to Facebook, Youtube, Twitch or Instagram?

A: With our syndication system, any stream can be repeated to any social network destination. This can also be potentially automated for everywhere.

Q: I want my viewers to be able to rewind my streams.

A: With our DVR system, live streams are viewed as HLS and are automatically available in their entirety, with a back buffer, for any viewer.

Q: Do you support HTTPS for phones, TVs, set top boxes, and tablets to view my stream?

A: Yes. All devices play HLS perfectly from your h264 encoded source. We provide full HTTPS streaming support by default.

Q: Do you give out free demos automatically?

A: The live demo is automated. Just fill out the demo request form and it will work instantly.

Q: How long does it take to get set up for production after a demo test?

A: Every production account needs to get set up by an engineer. We test and verify every deployment before releasing it. This process takes some time, so please be patient. A typical deployment will be done in less than 2 business days. If you need a faster deployment for any reason, please indicate this when you activate and we will do our best to accomodate your timeline.

Q: How can I get analytics/statistics on my streams?

A: We provide real time live viewer counts, as well as historical data for the past week and month. There is player side support for Google Analytics.